Every employee at GBS Mexico has a significant role in constructing unique and memorable vacations for travel club members and timeshare owners. From the moment a new Travel Expert Agent takes their first call, customer satisfaction is always the goal. At the core of its success is GBS Mexico’s focus on developing every employee to become a true professional within the industry.

Through periodic training for new and existing employees, GBS Mexico ensures that all of its Travel Expert Agents remain up to date on new resort developments and progress within the industry. Call center employees also participate in regular refreshers to expand their customer service skill sets and grow both professionally and personally. Members can always rest assured that they are in fact working with vacation experts. Travel Expert Agents do not aim to simply book reservations, but rather, to make each reservation special for the traveler.